Warranty, Exchanges & Returns

1. Care & Recommendations

The felt pouch included with your piece is ideal for storage. We recommend not storing it together with other items.
For decorative pieces, we suggest displaying them in acrylic or glass cases to help protect against oxidation. These materials are not included with the piece, this is simply a suggestion for our customers.
Oxidation is a natural reaction of metals, caused mainly by pollution, humidity, and sweat (uric acid). Since our pieces are coated in layers of metal, they may be subject to this reaction, which appears as greenish spots or gray marks (on copper pieces). Verde Joias is available at any time to perform the proper de-oxidation process. If shipping costs apply, they will be covered by the company for one year from the date of receipt. After that period, shipping will be the customer's responsibility.
Avoid contact with water, sea water, pools, dishwashing, laundry, showering, or handwashing while wearing the pieces. If contact occurs, dry the piece as soon as possible.
Avoid contact with substances such as perfume, moisturizers, hairspray, detergent, soap, tanning products, and sunscreen.
Excess uric acid released through sweat can also accelerate oxidation.
Excessive exposure to the situations described above may be considered improper use.

Your warranty is permanent, provided the guidelines above are followed.
Repairs are provided free of charge, at any time, for defects related to manufacturing, cleaning, or polishing. In these cases, if shipping costs apply, they will be covered by the company for one year from the date of receipt. After one year, shipping costs will be the customer's responsibility. This warranty does not cover damage resulting from drops, improper use, accidents of any kind, or contact with chemical agents capable of damaging the piece. In such cases, repairs may still be possible after our production team assesses feasibility, subject to prior approval and payment, including shipping costs.

We accept exchanges on pieces purchased through our website within 7 days of the delivery date. Items must be returned in the same condition in which they were sent, including original packaging, receipt, and certificate. Exchanges may be made for another piece of equal or greater value, with the customer paying any price difference.